Play the HD democlip to listen whether the TV speaker can play sound when no devices are connected to the TV. The HD democlip is a short movieclip stored on the TV. To view it:
Press the “Home” button on the remote control of the TV and select:
[Setup] > [Watch demos] > [HD demo clip] > [Start] *
- Note: on some televisions [Watch demos] is on the second page of the [Setup]
Or
For Android TVs, press the “Home” button on the remote control and, in the Apps section, select [Demo me]
Note: Some TVs do not have an HD demo clip in the Watch Demos menu. If this is the case, skip step 5 and continue with step 6.
If sound can be heard when playing the HD demo clip :
Contact the manufacturer of the external device or the channel provider, if applicable. Some steps they might recommend are:
• Change the volume on connected devices, if applicable
• Connect the device to a different port of the TV (e.g. HDMI, scart)
• Check the cables from the connected device to the TV