How to troubleshoot issues while establishing a wireless connection to a Philips TV

Situation

One or more of the following situations can occur:
• the IP address starts with 169 or 0.0
• there are problems making a wireless connection
• the connection is unstable

• The WiFi password on the router can have some requirements:

WPA & WPA2 encryption (usual): the TV accepts all passwords
WEP encryption key: the TV only supports hexadecimal passwords (0-9, A-F).

Explanation: Hexadecimal passwords

The hexadecimal digits are the numbers from 0 to 9 and the letters from A to F (capital letters only). Encryption keys require 10 or 26 characters. If your password has a length of 5 or 13 characters and / or letters other than those listed above, contact your Internet Service Provider (ISP) and ask them to convert the password that you have to hexadecimal format.

• The wireless key is usually noted on the router’s label or in the documents of the router.
• Make sure that upper and lower cases are written correctly. Switch between different keysets by pressing OK or using the coloured buttons on the remote control. If applicable, it is also possible to use the keyboard the back of the remote control.
• Some routers have a WPS button that temporarily lowers security in order to let devices connect to the network. When connecting the TV to the internet, choose WPS instead of scan.

The information on this page applies to the following models: 49PUS6803/12 , 55PUS6803/12 , 50PUS6753/12 . Click here to show more product numbers ›

Frequently Asked Questions

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How to troubleshoot issues while establishing a wireless connection to a Philips TV

Checklist

“Wi-Fi ready” TVs

Answer

1. Reset the router

2. Check the router's password

3. Try to create the wireless connection again

4. Check the Network settings on the TV

In this menu the following settings can be checked:

5. Hard reset

6. Check the router’s security options

7. Test another connection

8. Reinstall the TV

Frequently Asked Questions