Philips Support

How to find the product number/model number of the TV?

Published on 2019-03-18

Model number
(Also known as or set type, or product number)

Option 1: sticker on the TV

The model number can be found on the backside of the TV.

Option 2: menu in the TV

While watching a TV channel, press ‘1 2 3 6 5 4’ on the remote control of the TV, just as fast as when selecting a channel.

A menu will appear showing the model number on the first line.

Exit the menu with the “Home” button.

Option 4: One help (only for 2015, 2016 and 2017 Android TVs)

Press the “Home” button on the remote control. Select the option [Help] at the bottom row of the screen and press “OK


Select the option [Contact info] and press “OK”.


A screen will appear showing the model number among other information that can be useful when contacting Consumer Care

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