Philips Support

What to do if an HDMI device does not work correctly when connected to Philips TV?

Published on 2018-09-06


One of the following issues occurs:
● picture is not visible or abnormal
● audio is not audible or abnormal or drops out intermittently?
● no signal message from source
● no audio/video content
● EasyLink / CEC is not working or only intermittently working
● HDCP-related error message is shown


Ensure that:

• The software of the television and of the external device is up-to-date
• Picture and sound are played correctly from a different source (e.g. demo clip, Smart TV).
• The correct HDMI port is selected in the “Source” menu.


To (re-)establish the HDMI connection between the external device and the TV, proceed as follows:

1. Change TV Settings

Depending on the setup of the different devices connected to the TV, verify if the settings are set correctly. Verify if audio and/or picture is playing correctly after the setting is changed.

*TV menu item names can have minor differences

2. Switch sources

If the TV does not recognise the HDMI device, switch the source to another device and back again.

3. Re-establish a “digital handshake”

● Switch the television OFF
● Unplug all cables, accessories and devices from the TV. This includes a CAM module, if applicable
● Wait for at least one minute (after the LED light has switched off) before plugging the power cable in again
● Switch the TV back ON without reconnecting any of the disconnected cables, accessories and devices
● Unplug the power cable of the external device. Reconnect the power cable after one minute and startup the device.
● Wait 3-5 minutes to allow them to finish their startup process.
● Connect the HDMI cable first into the TV, then into the device.

4. Use another HDMI Port

The availability of different HDMI port standards on the TV allow more content playback options. If there are picture or sound issues from a device connected to HDMI 1 or HDMI 2, connect the device to HDMI 3 or HDMI 4 on the TV. The TV’s user manual contains specific information on HDMI port functionality.

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