Get the most out of your product
- How to Pair Your Parent Unit and Baby Unit
- How to connect the Baby Monitor+ app
- How to mount your Baby Unit to a cot
- How to mount your Baby Unit to a wall
Frequently Asked Questions
What devices are compatible with my Premium Connected Baby Monitor?
Can I use SenseIQ without the cot mount?
Is subscription to Cry Translation automatic?
Does SenseIQ require wearables?
Does SenseIQ monitoring require a paid subscription?
Why is there a brief "cooldown" period on Cry Translation?
What is the breathing and movement analysis?
What is SenseIQ in the Premium Connected Baby Monitor?
Does the Cry Translation feature require Wi-Fi?
Does Avent Premium Connected Baby Monitor require Wi-Fi?
What personal data is analysed and stored by SenseIQ?
For babies of what age is Cry Translation suitable?
Is Avent Premium Connected Baby Monitor a medical device?
Can any other sounds be mistaken for baby cries?
What is the Secure Connect System?
How does SenseIQ track my baby's sleep?
Does SenseIQ monitoring require Wi-Fi?
How can I ensure good SenseIQ tracking?
What does the Sleep graph show?
What is the "No signal alert"?
What are the baby's sleep stages?
How does the Cry Translation feature work?
What types of baby bed are compatible with the cot mount?
Can I connect my baby camera to a parent unit of another baby monitor?
How secure is the data stored and transmitted on my Philips Avent Connected Baby Monitor?
Troubleshooting
Cry Translation is not working
Video live streaming and image quality is poor
Cry Translation service does not work
Cry Translation result seems inaccurate
Sleep data is missing
There is no SenseIQ data
The baby unit or parent unit won’t turn on, charge, or work
Connection is often lost between the Baby Unit and the App
I'm receiving too many No signal alerts
My Parent Unit won't turn on
The baby unit or parent unit won’t turn on, charge, or work
Connection is often lost between the Baby Unit and Parent Unit
My Philips Avent Connected Baby Monitor parent unit does not charge
My guest cannot see the video on the Philips Avent Baby Monitor+ app
My Philips Avent connected baby monitor loses connection
I cannot set up my devices and the Philips Avent Baby Monitor+ app
No sound is coming from my Philips Avent Connected Baby Monitor parent unit
My Philips Avent Baby Monitor app+ sends me false notifications
Warranty and service
Check the terms of your warranty and start a product exchange or repair