Philips Support

I'm receiving too many No signal alerts

If your Philips Avent Premium Connected Baby Monitor is sending too many No signal alerts on the Baby Monitor+ app, do the following:

Check your cot mount to ensure that it is installed correctly and that your baby monitor has a proper viewing angle.

Make sure that no large objects or blankets obstruct the view.

Make sure that your baby is lying in the detection zone and that the camera is pointed at them.

If the above options don't work, go to Settings > SenseIQ > No signal alert on the app or Parent Unit (see images below) and disable this feature.

If you've tried the above steps and are still experiencing issues, contact us.

Image legend:

Parent Unit SenseIQ Settings
Baby Monitor+ SenseIQ Settings

The information on this page applies to the following models: SCD971/26, SCD974/26.

Philips Support

I'm receiving too many No signal alerts

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