Philips Support

Connection is often lost between the Baby Unit and the App

Published on 27 August 2024

If the connection between your Baby Unit and the Philips Avent Baby Monitor+ App is unsatisfactory, follow the steps below to improve the connection.

Check if your Wi-Fi connection is good and stable. Check the strength of the Wi-Fi signal on the App settings page. It works best when it shows "Excellent" or "Good". Otherwise, please use a Wi-Fi repeater for a stronger signal.
Ensure that you use the latest Philips Avent Baby Monitor+ App version. If not, please update the App on your smartphone.
Restart the Philips Avent Baby Monitor+ App on your smartphone.
Restart your modem and/or the router.
Restart the Baby Unit by pressing the on/off button.

Are you still having issues with the connection? If none of these tips help, contact us .