Get the most out of your product
- How to Pair Your Parent Unit and Baby Unit
- How to connect the Baby Monitor+ app
- How to mount your Baby Unit to a cot
- How to mount your Baby Unit to a wall
Frequently Asked Questions
Can I use SenseIQ without the cot mount?
How secure is the data stored and transmitted on my Philips Avent Connected Baby Monitor?
Is subscription to Cry Translation automatic?
Does SenseIQ monitoring require a paid subscription?
What is SenseIQ in the Premium Connected Baby Monitor?
Does SenseIQ require wearables?
What is the breathing and movement analysis?
Why is there a brief "cooldown" period on Cry Translation?
Does Avent Premium Connected Baby Monitor require Wi-Fi?
Does the Cry Translation feature require Wi-Fi?
What personal data is analysed and stored by SenseIQ?
For babies of what age is Cry Translation suitable?
Is Avent Premium Connected Baby Monitor a medical device?
What should I do before I dispose of my Baby Monitor?
What is the Secure Connect System?
Can any other sounds be mistaken for baby cries?
How does SenseIQ track my baby's sleep?
Does the Parent Unit have sleep mode?
Does SenseIQ monitoring require Wi-Fi?
How can I ensure good SenseIQ tracking?
What does the Sleep graph show?
How do I change sound and motion sensitivity settings?
What is the "No signal alert"?
What are the baby's sleep stages?
How does the Cry Translation feature work?
Troubleshooting
Cry Translation is not working
Video live streaming and image quality is poor
Cry Translation service does not work
My guest cannot see the video on the Philips Avent Baby Monitor+ app
Cry Translation result seems inaccurate
Sleep data is missing
There is no SenseIQ data
I'm receiving too many No signal alerts
My Philips Avent Baby Monitor app+ sends me false notifications
My Philips Avent connected baby monitor loses connection
The baby unit or parent unit won’t turn on, charge, or work
Connection is often lost between the Baby Unit and the App
I cannot set up my devices and the Philips Avent Baby Monitor+ app
No sound is coming from my Philips Avent Connected Baby Monitor parent unit
The baby unit or parent unit won’t turn on, charge, or work
Connection is often lost between the Baby Unit and Parent Unit
Warranty and service
Check the terms of your warranty and start a product exchange or repair