Philips Support

My Sonicare toothbrush is not charging

Published on 22 November 2022
If you find that your toothbrush is not charging, the troubleshooting tips below may help you find a solution.

If none of these tips help, there may be a technical issue with your toothbrush that you cannot solve yourself. We recommend that you request a repair for your toothbrush. Depending on your location, you can arrange an online repair, visit one of our authorised service centres or contact us.

The most common solution: Try a different power source.

Does your toothbrush not charge when it is plugged in? Your plug socket might not work. Try using a different plug socket to charge it.

The second solution: Use an original charger.

An official charger is designed to use the correct voltage. Try charging using the original charger that came with your toothbrush.

The third solution: Check if your charger cable is damaged.

Try checking if your charger cable is damaged. If you notice any damage to your charger, stop using the charger immediately. Purchase a new charger for your Sonicare toothbrush in our online shop.



The last possible solution: Place your charger or toothbrush correctly.

Check that the charger is not placed on a metal surface or near other chargers, as this may cause interference. If you use a charging stand, pad or glass, ensure that your toothbrush is placed centrally on the charger.
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