What if I can't use my connected Sonicare for Kids?
It might be the case that you cannot use your connected Philips Sonicare for Kids toothbrush and you might have to switch to a new or manual toothbrush.
Just tell the app
If you use a new Sonicare For Kids toothbrush, the app will ask you if you want to use the new brush, and when you say yes, it will sync. If you use a manual, remember you will have to ask for brushing credit.