It can be that your Izzy Speaker is under DEMO mode. For serial number on or after AJPA1548xxxxxx : * To disable it, press and hold the GROUP key while plugging in the a.c. power for 15 seconds. For serial number before AJPA1548xxxxxx : * To disable it, press and hold the POWER key or PLAY key while plugging in the a.c. power for 15 seconds. Please try both scenarios

The information on this page applies to the following models: BM5C/10 , BM5W/10 , BM5B/10 .