It can be that your Izzy Speaker is under DEMO mode. For serial number on or after AJPA1548xxxxxx : * To disable it, press and hold the GROUP key while plugging in the a.c. power for 15 seconds. For serial number before AJPA1548xxxxxx : * To disable it, press and hold the POWER key or PLAY key while plugging in the a.c. power for 15 seconds. Please try both scenarios