Philips Support

My Philips DVDR cannot retrieve the Guide+ data

Published on 2017-08-24

If you are experiencing difficulties retrieving the Guide+ data, please go over the following: * Please verify whether you have set the correct host channel. Consult your provider to find out if and on which channel the Guide+ data is being transmitted and adjust the settings in your recorder's menu if necessary. * Leave your recorder on standby for at least 24 hours. Your recorder will not download the Guide+ data if it is switched on, so you need to switch it standby, which means that you will not be able to use the device while it is downloading Guide+ data. * Verify if you have entered the correct data during the first Guide+ installation. If you notice that the country setting is being changed automatically, you may need to change the country setting of your TV. When you need to enter your postal/zip code, you should only enter the first two characters. * Access the Guide+ menu and select {Setup (Installation)} * Select the {Setup (Installation)} option to verify how many data packages have been received. If the number behind {Files} reads 708/8, for example, it means that 708 files have been received and that 8 files have been lost during the process. If you see that a considerable number of files have been lost, you need to verify the connections (including the antenna) of your device.

Contact Philips

We are happy to help you

Looking for something else?

Discover all Philips Support options

Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.