My Philips InSight HD home monitor does not connect

There might be various reasons why your Philips InSight home monitor does not connect. In order to successfully setup and use your monitor, please try the following:

The Wi-Fi network is functioning well on your smartphone/tablet with an upload speed of 1Mbps or above and a download speed of 2Mbps or above (Try website such as http://www.speedtest.net on your smartphone/ tablet to test the upload and download speed of your Wi-Fi network) * The network to which your smartphone or tablet connected is a 2.4GHz Wi-Fi network (not a 3G, 4G nor EDGE network); Your monitor is placed in a location where the Wi-Fi signal is strong; * Your network is not Firewalled; and * If your router has ?MAC-address filtering? feature, make sure you enter the MAC address of the monitor in the router set-up (The MAC address of the monitor is located on the label on the back of the monitor) If you have problem connecting the monitor; and the LED indication on the monitor keeps flashing amber or flashing green, try the following:

The information on this page applies to the following models: M115E/12 , M115G/12 , M120/10 . Click here to show more product numbers ›

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My Philips InSight HD home monitor does not connect

InSightHD application

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Reset the monitor

Delete previously connected monitor

After deleting the monitor, re-connect the monitor

Frequently Asked Questions