The baby unit or parent unit of my Philips Avent Video Baby Monitor won’t turn on, charge, or work

1. Check the power source. The baby unit powers on automatically when it is connected to power. If it did not power on, plug the baby unit into a different power outlet. It might just be a wall outlet or power strip issue.
2. Use a different power adapter. The baby unit does not have a built-in battery, so a reliable power adapter is very important. The power adapter can malfunction or become damaged over time. We recommend using the parent unit adapter to check. If a different adapter helped, you could also visit the product support page to order a new power adapter. The original adapter made for your baby unit will help ensure a stable power supply.
3. Check the power input. Dust, dirt, and other small objects can get stuck in the port, preventing power from reaching the device.
4. Check for signs of power. Is the indicator light not working at all?
5. Reboot the baby unit. A simple reboot could help solve the issue. Press the on/off button for 1 second to power off. Wait a few minutes, then press and hold the on/off button for 2 seconds to power back on.
6. Reset the baby unit. A hard reset can fix persistent issues. Unplug the baby unit from the power source, wait a few seconds, and then plug it back in.
7. Does it feel unusually warm? If so, don't worry. You can use the device safely. The baby monitors have been tested and meet international electrical standards, so the device is safe to use even when it is hot. However, do not expose the device to extreme cold or heat, direct sunlight, or near a heat source. If you are still unsure whether your device is safe to use, please contact us.
8. Baby unit still not working?  If the baby unit is not responding, or there are issues with the buttons or camera, you might have a product issue. Please visit our support page to view available service solutions and speak with an agent if you have more questions, such as exploring more sustainable solutions. 

If the parent unit is the problem, let’s see if we can find out why:

1. Check the power source. Plug the parent unit into a different power outlet. It might just be a wall outlet or power strip issue.
2. Use a different charging cable or adapter. The power adapter can malfunction or become damaged over time. Use a certified IEC 62368-1 safety extra-low-voltage power supply with an output of 5 V and at least 1 A. If this helped, you can also visit the product support page to order a new USB-C cable.
3. If the screen won’t turn on, check the mode. If you can still hear your baby, the display may simply be turned off, or battery saver mode may be active. See "My Philips Avent Video Baby Monitor screen is black, but I can still hear audio."
4. Does the screen turn on, but does not show live video? You might need to re-pair the parent unit and baby unit. Just follow the steps here: "I need to re-pair the baby unit and parent unit of my Philips Avent Video Baby Monitor"
5. Check for signs of power. Are the display or any indicator lights working at all?
6. Reboot the parent unit. A simple reboot could help solve the issue. To reboot the parent unit:
   
   1. Press and hold the on/off button for 2 seconds to power it off.
   2. Leave it off for a few minutes.
   3. Press and hold the on/off button for 2 seconds to power it back on.
7. Reset the parent unit. A hard reset can fix persistent issues.  To hard reset the parent unit:
   1. Disconnect the USB-C cable from the parent unit. The parent unit will not perform the reset if connected to power.
   2. Press and hold the on/off button for 10 seconds.
   3. Your parent unit will begin to reset and then power back on automatically.
8. Is the parent unit working only for a short time if not plugged in? You may have a battery issue.
9. Is the parent unit still not working? If the parent unit is not responding, or there are issues with the buttons, display or battery, you might have a product issue. Please visit our support page to view available service solutions and speak with an agent if you have more questions, such as exploring more sustainable solutions. 

We’re sorry that these solutions didn’t fix the issue, but we can still help. Contact us for one-on-one support from one of our experts.