Philips Support

There is water under my Philips Steam Generator's base

Published on 20 July 2023

If the surface under the base of your Philips Steam Generator becomes wet, or steam and/or water comes out from under the EASY DECALC knob, you can find some possible causes and solutions in our article below.

The EASY DECALC knob is not tightened properly: Switch off the appliance and wait two hours for it to cool down. Unscrew and reattach the knob to make sure that it's tightened.
The rubber sealing ring of the EASY DECALC knob is worn: Water and/or steam can leak from the EASY DECALC knob if the rubber sealing ring has worn out. Contact us for more information about replacing the EASY DECALC knob.

Did the above steps help? If not, contact us for further assistance.