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Philips Support

I cannot access any features of the Sonicare app

Published on 2018-05-14

You need to provide access to your mobile device in order to use all of the features of your Philips Sonicare app.

Manage Sonicare app permissions on iOS

  1. Go to settings
  2. Scroll down to all apps and tap on the Sonicare app
  3. Toggle on all permissions

You are now able to use all features of your Philips Sonicare app.

Manage Sonicare app permissions on Android

This action requires Android 6.0 or newer versions.

  1. Go to settings
  2. Tap 'Apps & Notifications'
  3. Tap 'App info'
  4. Tap on the Sonicare app
  5. Tap 'Permissions'
  6. Toggle on all permissions

You are now able to use all features of your Philips Sonicare app.

Respect your privacy

We will always respect all user's privacy rights and will never abuse personal info. You can view the privacy policy and terms and conditions at any time. Go to Sonicare app > menu (top left corner) > about.

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