Products
- Personal care
  - For men
  - For women
  - Oral healthcare
- Household products
  - Kitchen
  - Ironing and garment care
    - Irons
  - Home cleaning
  - Air care
    - Air purifier
  - Water care
    - Water drinking solutions
- Sound and vision
  - TV, monitors and video
  - Audio
  - Communication
    - Landline phones
  - Accessories
- Mother and child care
  - Philips Avent products
  - Guidance and support
    - Healthcare professionals
- Lighting
  - Philips Hue
    - Philips Hue
  - Consumer lighting
    - Consumer lighting
- Health
  - Sleep
    - Sleep devices
  - Asthma and COPD
    - Respiratory care
- Automotive
  - Bulb finder
    - Find the right bulb for your vehicle
    - Car lights
  - LED lighting
    - LED headlight bulbs
    - LED signaling bulbs
  - Vehicle lights
  - Automotive health and wellness
    - Car air quality
- Parts and accessories
  - Personal care
  - Household appliances
    - Household appliances parts and accessories
My Philips
Support
- Customer support
- Support contact
Consumer products
- Professional healthcare
- About us

Support homepage
I cannot access any features of the Sonicare app

Support homepage

Philips Support

I cannot access any features of the Sonicare app

You need to provide access to your mobile device in order to use all of the features of your Philips Sonicare app.

Go to settings
Scroll down to all apps and tap on the Sonicare app
Toggle on all permissions

You are now able to use all features of your Philips Sonicare app.

This action requires Android 6.0 or newer versions.

Go to settings
Tap 'Apps & Notifications'
Tap 'App info'
Tap on the Sonicare app
Tap 'Permissions'
Toggle on all permissions

You are now able to use all features of your Philips Sonicare app.

We will always respect all user's privacy rights and will never abuse personal info. You can view the privacy policy and terms and conditions at any time. Go to Sonicare app > menu (top left corner) > about.

If you are still experiencing issues accessing the Sonicare app's features on your device, please visit our repair or exchange page on the Philips website.

The information on this page applies to the following models: HX9191/06 .

Frequently Asked Questions

Can I use my Sonicare toothbrush without the app?
Why is the guided brushing feature in the Sonicare app not working?
Can I use my Sonicare charger with other toothbrushes?
How do I register my Sonicare toothbrush?
Where can I purchase accessories for my Sonicare toothbrush?

Contacting Philips

We're happy to help you

Looking for something else?

Discover all Philips Support options

Support Homepage

Consumer products

Customer support
MyPhilips - register your product

Healthcare professionals

Explore Healthcare professionals
Contact and support
Customer service portal
Shops
Resource center

Philips Support

I cannot access any features of the Sonicare app

Manage Sonicare app permissions on iOS

Manage Sonicare app permissions on Android

Respect your privacy

Are you still having issues accessing the features of the Sonicare app?

Frequently Asked Questions