The food from my Philips Airfryer is not crispy or as expected

If you find that the food or snacks prepared in your Philips Airfryer are not crispy enough, follow the steps below to find out how to simply solve this yourself.

Use fresh, slightly floury potatoes that are suitable for making fries. If you need to store the potatoes, do not store them in a cold environment (e.g. a fridge).

If you are preparing homemade fries in your Airfryer, please follow these steps:

Peel the potatoes and cut them into sticks.
Soak the potato sticks in a bowl of water for at least 30 minutes, take them out and dry them with kitchen paper.
Pour a half tablespoon of olive oil into a bowl, put the sticks in the bowl and mix until the sticks are coated with oil.
Remove the sticks from the bowl with your fingers or a kitchen utensil so that excess oil stays behind in the bowl. Put the sticks in the basket.
Fry the potato sticks at 180°C (350°F) and shake the basket halfway through the hot air frying process. Shake 2-3 times during the air frying process for a more even result.

Please also see our video below:

Most snacks need the preparation time indicated for the oven to become fully cooked. Preparation time for the deep fat fryer is shorter and will not lead to a well-cooked result. Please refer to the food table in your Airfryer user manual or the HomeID App for recommended cooking times per ingredient. Add some extra minutes if the food is not crispy enough (but please be careful not to burn the food). Please note:
· Shake the basket of your Philips Airfryer halfway through the preparation process if the ingredients touch each other.
· Shake the basket 2-3 times if you prepare larger amounts of food for a more even result.
· Make sure that your food is mixed well during shaking—the lower layers should come on top and vice versa—so that you achieve even results.
Please also see our video below:

The information on this page applies to the following models: HD9280/90 , HD9200/91 , HD9252/91 . Click here to show more product numbers ›

Frequently Asked Questions

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The food from my Philips Airfryer is not crispy or as expected

Too many snacks or items cooked at the same time

Fresh homemade fries are not correctly prepared

Non oven-ready food, snacks or fries have been used

The temperature set is not correct

The preparation time chosen is not correct

Oil or fat has not been used correctly

Dual-basket models only (NA350, NA351 and NA352)

Frequently Asked Questions