Products
- Personal care
  - For men
  - For women
  - Oral healthcare
- Household products
  - Kitchen
  - Ironing and garment care
    - Irons
  - Home cleaning
  - Air care
    - Air purifier
  - Water care
    - Water drinking solutions
- Sound and vision
  - TV, monitors and video
  - Audio
  - Communication
    - Landline phones
  - Accessories
- Mother and child care
  - Philips Avent products
  - Guidance and support
    - Healthcare professionals
- Lighting
  - Philips Hue
    - Philips Hue
  - Consumer lighting
    - Consumer lighting
- Health
  - Sleep
    - Sleep devices
  - Asthma and COPD
    - Respiratory care
- Automotive
  - Bulb finder
    - Find the right bulb for your vehicle
    - Car lights
  - LED lighting
    - LED headlight bulbs
    - LED signaling bulbs
  - Vehicle lights
  - Automotive health and wellness
    - Car air quality
- Parts and accessories
  - Personal care
  - Household appliances
    - Household appliances parts and accessories
My Philips
Support
- Customer support
- Support contact
Consumer products
- Professional healthcare
- About us
Other business solutions

Support homepage
My Philips Head Pro is not working

Support homepage

Philips Support

My Philips Head Pro is not working

If your Philips Head Pro is not working, the troubleshooting tips below may help you find a solution.

We recommend that you follow the steps in the order listed below. In between steps, check to see if the issue is resolved before moving to the next.

Using an electric device with water can be very dangerous. For safety reasons, the shaver will not operate while it is connected to a power source.

Try unplugging your Head Pro from the main power supply and then switch it on again.

Your Head Pro requires regular cleaning to function properly. Hair or debris can get stuck in the device and affect its performance. For tips on deep cleaning and long-term maintenance, please see our FAQ: How do I clean my Philips Head Pro?

It is possible that the battery of your Head Pro has run out. We advise you to fully charge your device and then try turning it on again. Ensure that you connect it to a suitable power supply when charging your device. Philips bases the estimated charging time on using a 5 V, 1 A USB plug adapter. If you use an alternative power source, the charging time may be significantly longer.

Tip: Need an adapter to charge your device? You can purchase your adapter via the Philips Parts and Accessories online shop or by contacting Consumer Support.

If none of these tips help, your Head Pro may be damaged internally. We recommend that you request a repair or exchange.

The information on this page applies to the following models: HS5980/15 , HS7980/15 , HS9980/15 .

Frequently Asked Questions

How do I remove the shaving heads of my Philips Head Pro?
What do the symbols on my Philips Head Pro mean?
Where can I find the model or serial number on my Philips Head Pro?
Can I use my Philips Head Pro while connected to the plug socket?
My Philips Head Pro is not working

Contacting Philips

We're happy to help you

Looking for something else?

Discover all Philips Support options

Support Homepage

Consumer products

Customer support
MyPhilips - register your product

Healthcare professionals

Explore Healthcare professionals
Contact and support
Customer service portal
Shops
Resource center

Philips Support

My Philips Head Pro is not working

1. Unplug the Head Pro from a power source.

2. Clean the Head Pro

3. Charge the battery.

Are you still having issues with your Head Pro?

Frequently Asked Questions