We're working hard to improve the longevity of our Philips shavers, reduce our environmental impact and provide a better experience for you as a user of Philips products.
If your Philips shaver stops working during the warranty period, please click here to request a repair or exchange. The linked page will also help you determine whether your product is under warranty.
Because most Philips shavers are designed to be waterproof, we recommend having issues with your shaver diagnosed by an authorised Service Centre only. Opening the body of your shaver at home may compromise its waterproof quality, potentially leading to damage or injury.
Tip: refer to the troubleshooting article "My Philips shaver is not working" to resolve many common issues that might be mistaken for a battery fault.
The information on this page applies to the following models: HS9980/15, HS5980/15, HS7980/15. Click here to show more product numbers ›
Can I replace the battery of my Philips Shaver?
I have a nickel allergy. Can I use this appliance?
Which foam or gel can I use with my Philips shaver?
Can I use the Philips Head Pro on all hair types and textures?
Can I use my Philips Head Pro in the shower?
Should I shave with or against the direction of hair growth with my Philips Head Pro?
How do I activate the travel lock on my Philips Head Pro?
How do I charge my Philips Head Pro?
How often should I replace the shaving heads of my Philips Head Pro?
Can I use the Philips Head Pro if I'm bald for medical reasons?
How often can I use the Philips Head Pro?
How long does it take to shave my head with my Philips Head Pro?
My Philips Head Pro is not charging
My Philips Head Pro is making a loud noise
How close of a shave can I expect with my Philips Head Pro?
Where can I find the model or serial number on my Philips Head Pro?
Can I use my Philips Head Pro while connected to the plug socket?
My Philips Head Pro is not working
How do I clean my Philips Head Pro?
Why does my product take longer to charge than expected?
How do I use my Philips Head Pro?
What do the symbols on my Philips Head Pro mean?
How do I remove the shaving heads of my Philips Head Pro?
Why is there no adapter provided with the product?
What can I use to charge my USB-charging Philips products?
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