If your Philips Head Pro is not charging, the troubleshooting tips below may help you find a solution.
We recommend that you follow the steps in the order listed below. In between steps, check to see if the issue is resolved before moving to the next.
The information on this page applies to the following models: HS5980/15, HS7980/15, HS9980/15.
Can I use the Philips Head Pro on all hair types and textures?
Can I use my Philips Head Pro in the shower?
Should I shave with or against the direction of hair growth with my Philips Head Pro?
How do I activate the travel lock on my Philips Head Pro?
How do I charge my Philips Head Pro?
How often should I replace the shaving heads of my Philips Head Pro?
Can I use the Philips Head Pro if I'm bald for medical reasons?
How often can I use the Philips Head Pro?
How long does it take to shave my head with my Philips Head Pro?
My Philips Head Pro is not charging
My Philips Head Pro is making a loud noise
How close of a shave can I expect with my Philips Head Pro?
Where can I find the model or serial number on my Philips Head Pro?
Can I use my Philips Head Pro while connected to the plug socket?
My Philips Head Pro is not working
How do I clean my Philips Head Pro?
Why does my product take longer to charge than expected?
How do I use my Philips Head Pro?
What do the symbols on my Philips Head Pro mean?
How do I remove the shaving heads of my Philips Head Pro?
Can I replace the battery of my Philips Shaver?
I have a nickel allergy. Can I use this appliance?
Which foam or gel can I use with my Philips shaver?
What can I use to charge my USB-charging Philips products?
Why is there no adapter provided with the product?
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