Consumer
Products

VisaPure Essential Facial Cleansing Device

DualMotion Technology, Cleansing, 1 cleansing brush head, 1 intensity setting SC5265/12

Troubleshooting

My VisaPure is not charging. What should I do?

Make sure the socket to which you connect the appliance is live.
Check whether the voltage indicated on the appliance corresponds to the local mains voltage.
Check whether the plug has been inserted into the charging stand properly.
If you use a socket in a bathroom cabinet, you may need to switch on the light to activate the socket.

When the charging light of the appliance still does not light up or when the appliance still does not charge, please contact consumer care.

The information on this page applies to the following models: SC5265/12 .

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