I cannot connect my Philips Kitchen Device with my NutriU app

If you cannot connect your Philips Kitchen Device with your NutriU app, please check the solutions described in the article below.
Please note that you can only connect one Airfryer with one NutriU account at a time.

If you experience an Error 3 or Conn-3 in the NutriU app and you have already followed the steps mentioned above, please do the following:

Quit the current pairing process.
If the kitchen device is shown under your "Connected Devices" in the "Appliance" tab, please delete it from there.
Check if the kitchen device is already paired with your Wi-Fi network — this is signalled by the Wi-Fi LED being on continuously on the device display.
If yes, restart the pairing via the "Appliance" tab in NutriU and use the "Skip Setup" function (for skipping the Wi-Fi setup) on the first screen (see the picture below).
If no, consecutively perform two to three factory resets on your kitchen device, unplug it after each reset and wait for two minutes before plugging it in again. Then, try to restart the pairing via NutriU.

If none of the above-mentioned instructions helped, please contact us for further assistance.

The information on this page applies to the following models: HD9280/90 .

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I cannot connect my Philips Kitchen Device with my NutriU app

For Airfryer users, check if your Airfryer is a connected model

Check your Internet connection

Check your Smart Device, including the NutriU App

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Start the pairing process

NutriU Error 3 or Conn-3

Frequently Asked Questions