Support
Philips Sonicare DiamondClean Smart 9400Sonic electric toothbrush with app
HX9917/88
HX992W
Frequently Asked Questions
Which brush head fits my Sonicare toothbrush?
How do I enable or disable the pressure sensor on my Sonicare?
What are the brushing modes for my Sonicare toothbrush?
How do I register my Sonicare toothbrush?
Can I replace the battery of my Sonicare toothbrush?
How do I charge my Sonicare toothbrush?
How do I change the intensity settings on my Sonicare toothbrush?
How does the pressure sensor feedback work on my Sonicare toothbrush?
Can I sync the Sonicare app with the Apple Health app?
In which countries is the Sonicare app available?
What do the battery status lights indicate on my Sonicare toothbrush?
Which devices are compatible with the Sonicare App/Sonicare for Kids App?
Can I use my Philips Sonicare Toothbrush in the shower?
How to clean my Philips Sonicare toothbrush?
How do I connect my toothbrush to the Sonicare app?
How do I brush my teeth using the Sonicare app?
Parts & Accessories
- CP2069/01
- Silver
- UK specific
- Cord length: 95 cm
- 2 pin
- Charge with stand or glass
- CP1205/01
- Black
- UK specific
- Cord length: 95 cm
- 2 pin
- Charge with stand or glass
- CP0556/01
- White
- Charging cable is included
- Measurements: 23.3 x 7.3 x 5.2 cm
- Voltage: 4.75 - 5.25 V
- Power: 1.5 W
- HX9042/33
- 2 pack
- Standard size
- Click-on
- BrushSync mode pairing
- HX9052/17
- 2 pack
- Standard size
- Click-on
- BrushSync mode pairing
- HX9052/33
- 2 pack
- Standard size
- Click-on
- BrushSync mode pairing
- HX9054/17
- 4-pack
- Standard size
- Click-on
- BrushSync mode pairing
- CP0552/01
- Silver
- European countries
- Cord length: 95 cm
- 2 pin
- Charge with stand or glass
Troubleshooting
My Sonicare toothbrush vibrates too powerfully
My Sonicare toothbrush is vibrating less powerfully
My Sonicare toothbrush is not charging
I cannot connect my toothbrush to the Sonicare app
My Sonicare toothbrush is not vibrating
My Sonicare toothbrush turns off by itself
My Sonicare toothbrush makes a loud noise
Warranty and service
Check the terms of your warranty and start a product exchange or repair