Why is there a gap between my brush head and handle?

A small gap between the brush head and toothbrush handle is normal and necessary. The brush head must be able to move to create the right amount of vibration.

The information on this page applies to the following models: HX3689/43 , HX3689/44 , HX3792/11 . Click here to show more product numbers ›

Frequently Asked Questions

Why is there a gap between my brush head and handle?
How does the pressure sensor feedback work on my Sonicare toothbrush?
How does the brushing guidance work in the Sonicare app?
Where can I purchase accessories for my Sonicare toothbrush?
Can I use my Philips Sonicare Toothbrush in the shower?

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