What to do when the TV does not respond to the infrared remote control?

Situation

The TV is not responding to the Philips remote control commands.

Proceed as follows to check if the remote control is functioning correctly:

2.1 Change the batteries

Place new batteries in the remote, preferably alkaline non-rechargeable batteries.

2.2 Does the LED light on the TV light up when pressing the button on the remote control?
• No, the LED does not light up: the remote control (or its batteries) is not working correctly. Proceed with step 2.3.
• Yes. The remote control is working correctly; if the TV still does not respond to the remote control proceed to step 3.

2.3 Camera test

Test the remote control with a digital camera or the camera on a Smart Device. Infrared light cannot be seen by the human eye, but it is visible when looking through the preview screen of a camera or a smart device.

Note: the following steps are not possible with an iPhone/ iPad camera! Those have an IR filter.

• Switch the camera ON
• Point the infrared LED light of the remote control to the lens of the camera
• Press a button on the remote control
A white light should be visible on the preview screen of the camera when a button is pressed on the remote control.

• If the light is visible, the remote control is producing a signal. Proceed to step 3.
• If the light is not visible, the remote control is not working. Proceed to step 4.

Proceed as follows to check if the TV’s functionality can be restored:

Perform a reset

• Unplug all cables and accessories from the TV such as:
antenna cable, HDMI cables, CI+ module, surround systems, etc.

• Unplug the TV’s power plug from the wall socket and wait for one minute after the LED light has switched OFF. After one minute only reconnect the power plug. Switch the TV back ON with the remote control. If the TV does not respond, press the button/joystick on the TV to switch the TV ON.

If the TV starts up and the remote control is functional again, the external devices can be connected to the TV again, one by one. Verify after each device is connected if the remote control is still functional. An external device can be the cause of the issue. Ensure that the software of the TV is up-to-date.

Visit Philips TV support web page (www.philips.com/TVsupport) to find the latest software version and instructions to update the TV, or proceed with the the related article below; ”How to update the software of the TV?”.

If the TV does not start up or still does not respond to the remote control, proceed with step 4.

The information on this page applies to the following models: 65PUS8204/12 , 50PUS8204/12 , 55PUS8204/12 . Click here to show more product numbers ›

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What to do when the TV does not respond to the infrared remote control?

Checklist

Answer

1. Verify if the TV’s ON/OFF button is functional.

2. Verify the functionality of the remote control

3. Verify the functionality of the TV

TIP

4. Contact Philips TV Support

Frequently Asked Questions