My OneBlade 360 Connected is not pairing with my phone

If your OneBlade 360 Connected* is not pairing with your mobile device, the troubleshooting tips below may help you find a solution.

We recommend following the steps in the order listed below. In between steps, check to see if the issue has been resolved before moving on to the next step.

*Please note that this information only applies to the OneBlade 360 Connected. Users of other OneBlade models can manually add their devices to their OneBlade app profiles, but cannot connect using Bluetooth.

If your mobile device's operating system has been updated since you last paired your OneBlade, this may be the cause of the issue.

To resolve this, try resetting the connection between your OneBlade and the app by following these steps:

Unpair your OneBlade: hold the power button on your OneBlade for 10 seconds to reset the connection. The light ring will start to flash blue.
Unpair your mobile device: open the Bluetooth settings on your mobile device and select your OneBlade from the list of paired devices. Tap "Unpair" or "Forget" to remove your OneBlade from the list of paired devices.

When you have unpaired your OneBlade from your mobile device, try to reestablish the connection.

Note: Operating instructions may differ depending on which mobile device you use. Refer to the user manual for your mobile device for detailed instructions.

The information on this page applies to the following models: QP4631/65 , QP4530/30 .

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My OneBlade 360 Connected is not pairing with my phone

1. Mobile device and OneBlade are too far apart.

2. Bluetooth version is out of date.

3. Operating system was updated.

4. A new mobile device is being used.

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Frequently Asked Questions