If the instructions below don't help, please contact us or click here to submit an online warranty request so that we may support you in obtaining a replacement device. All Sonicare toothbrushes and flossers come backed with a 2 year warranty. 

If your toothbrush is vibrating less powerfully than before, the troubleshooting tips below may help you find a solution.

We recommend that you follow the steps in the order listed below. In between steps, check to see if the issue is resolved before moving to the next.