Philips Support My Philips pasta maker does not work/has stopped working If your Philips Pasta Maker does not work, makes alarm sounds or the mixing chamber lid becomes detached/is pushed open during use, please follow the steps below to solve the issue.
The plug is not properly inserted into the socket or the socket is not working Please make sure that the plug of your Pasta Maker is correctly inserted into the socket. Check other power plugs in case the one you have used does not work, and check other devices at the same socket.
The Philips Pasta Maker has overheated due to long and continuous usage In this case, disconnect the appliance from the power source and allow it to cool down for at least 60 minutes. To better protect the lifetime of your Pasta Maker, we always recommend stopping the device for 15 minutes if it was used continuously for 45 minutes.
The front panel and shaping disc are not properly assembled (7000 Series/Avance Collection only) If the front panel or the shaping disc are not properly assembled, a safety switch will prevent the appliance from working.
The mixing chamber lid is not properly assembled or has opened during use If the mixing chamber lid is not properly assembled, a safety switch will prevent the appliance from working.
There is too much or not enough flour in the mixing chamber Philips Pasta Maker with Auto-weighing function Philips Pasta Maker without Auto-weighing function
500 g (17.6 oz - this equals 2 x Philips flour cups) for 7000 Series/Avance Collection HR2330, HR2331, HR2355 - HR2357, HR2365, HR2369, HR2375, HR2378 and HR2660 400 g (14 oz - this equals 2 x Philips flour cups) for 5000 Series/Viva Collection HR2332 – HR2336, HR2342, HR2345, HR2370 – HR2372 The liquid-to-flour ratio was not followed correctly If the dough is too wet or too dry, the Pasta Maker needs a higher force to knead the dough, which can cause the device to stop. Note : It is very important that the flour/liquid ratio is correct for the dough to have a crumbly consistency.
The mixing paddle is blocked by some foreign objects Disconnect the Pasta Maker from the power source, open the mixing chamber lid and remove the foreign objects. If necessary, discard the dough and start making your pasta again.
The wrong program was selected To prepare the pasta dough, select the automatic pasta program.Important : Do not select the extrusion-only program before the dough mixing is completed. Otherwise this would damage the Pasta Maker.
The information on this page applies to the following models: HR2484/00 , HR2494/00 , HR2375/06 . Click here to show more product numbers ›