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My pump has a charging, battery or power issue

Follow this guide to help solve common charging, battery or power issues with your Philips Avent electric breast pump, including:

My pump charges slowly
My pump won't charge
My pump turns off by itself
My pump works poorly when plugged in
My pump charges but won't work when plugged in
My pump won't turn on
My pump displays "Er" and turns off suddenly

Important: Before following these troubleshooting steps, please first identify the electric breast pump you use.

White motor units have a rechargeable battery.
Pink motor units do not contain a rechargeable battery and can only be used while connected to a power source.

Please take your time and read each section carefully. Philips support staff uses the information and solutions in this article to solve most battery, charging and power-related issues.

My pump has a charging, battery or power issue

Using the wrong charging accessories is the biggest cause of charging, battery and power issues for Philips Avent electric breast pumps.

Only use the original power adapter or charging cable that came with your device. If you've purchased a newer model that didn't come with an adapter, check your pump's user manual and make sure that you're only using charging accessories that match the recommended specifications.

See the following table for specific charging accessory recommendations/cautions for your model.

Charging recommendations and cautions by model

Pump Model	Recommendations	Cautions
Philips Avent Hands-free Electric Breast Pump	1. Only use adapters or power sources (wall sockets, USB ports etc.) with an output of 5 V 1.8 A (9 W) or higher (user manual may show higher voltage). 2. Only use the original Type-C charging cable. See the notice below for more info.	Using a weak adapter/power source will cause the pump to charge slowly or malfunction when plugged in.
Philips Avent Single/Double Electric Breast Pump (No Battery)	1. Only use the original micro-USB power adapter (Single: 5 V 1.8 A \| Double: 5 V 1.8 A). See the notice below for more info.	Using a generic power adapter or power source may cause the pump to malfunction/lose power.
Philips Avent Single/Double Electric Breast Pump (Battery)	1. Only use the original micro-USB power adapter (Single: 5 V 1.8 A \| Double: 5 V 1.8 A). See the notice below for more info.	Using a generic adapter or power source may cause the pump to charge slowly or malfunction when plugged in.

Important notice: Check your current charging adapter or cable

Your pump is only designed to charge properly with the correct power adapter or cable. Check the following recommendations for your pump model.

Philips Avent Single/Double Electric Breast Pump

Philips offers a replacement micro-USB power adapter for all older Philips Avent Single/Double Electric Breast Pump models due to quality issues with the original adapter.

Check the images below to confirm whether or not you're using the old adapter.

If you're still using the old adapter, go to philips.com/support and contact the Philips Consumer Care Centre in your country to have your adapter replaced. Using the old adapter may cause charging and performance issues with your pump.

If you're already using the new adapter, ignore this notice.

Philips Avent Hands-free Electric Breast Pump

The USB type-C charging cable for your Hands-free Electric Breast Pump is specially designed to meet its charging requirements. Using generic type-C cables may result in charging or power issues.

Check the image below to make sure that you're using the correct cable.

Image 1

Old adapter 1
Old adapter 2
New updated adapter

Image 2

Philips Avent Hands-free Electric Breast Pump type-C charging cable

Your pump may have low or no battery life remaining. You can monitor your pump's battery level by checking the battery indicator lights on the motor unit.

If your pump's battery is low or dead, try charging it. The table below shows your pump's estimated charging time, number of pumping sessions and total pumping time.

Note: One pumping session is 15 minutes with a double pump and 30 minutes for a single pump.

Model	Charging time	Pumping sessions	Total pumping time
Philips Avent Hands-free Electric Breast Pump	Up to 1.5 hours	5	~150 minutes (single) ~75 minutes (double)
Philips Avent Single Electric Breast Pump (Battery)	Up to 4 hours	3	~90 min
Philips Avent Double Electric Breast Pump (Battery)	Up to 4 hours	3	~90 min (single) ~60 min (double)

*All rechargeable batteries age over time due to repeated use and other factors. Your pump's battery life, charging and pumping duration may change as a result.

Tips:

- - Track how many sessions you've pumped on one charge to help you know when you need to recharge.
  - Track how long you've been pumping. Your pump has a built-in feature that turns it off automatically 30 minutes after the last button is pressed on the motor unit.

If your battery is low and you need to express milk, plug your pump into an outlet or other power source and run it plugged in. Your pump will not charge if you pump while plugged in.

The information on this page applies to the following models: SCF531/11 , SCF554/11 , SCF543/11 . Click here to show more product numbers ›

Frequently Asked Questions

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My pump has a charging, battery or power issue

Make sure that you're using the correct power adapter/charging cable

Check whether everything is plugged in and connected

Check the battery level (rechargeable models only)

Check your pump's temperature

Was your pump recently in storage?

Is your pump displaying "Er" and turning off?

Reset your pump (battery-powered models only)

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Frequently Asked Questions