My Philips facial hair remover irritates my skin

The Philips facial hair remover is designed to remove facial hair from your cheeks, forehead, jawline and the area above your upper lip. It is not intended for use on other body parts.

Please note that your facial hair remover should not be used to shape eyebrows. The device will remove every hair it comes into contact with and is, therefore, unsuitable for precision trimming. 

Cleaning your Philips facial hair remover after each use is essential for optimal performance.
Please refer to the illustrations below for guidance on how to clean your device.

Indications that you need to clean your facial hair remover include reduced closeness, a hair-tugging sensation, the device not switching on, the battery draining quickly or the device making an unusual or loud noise when in use.

Before using your Philips facial hair remover, always ensure that it is undamaged.

Damage can include a broken, tilted or bent shaving head, or visible sharp edges. If your device shows signs of damage, it should not be used. Please contact us for support.

Additionally, a low battery can lead to declining performance. Always replace the battery if your facial hair remover is less effective.

Ensure that your skin is clean and dry before using your Philips facial hair remover. Switch on the device and place it on the surface of your skin. 

Press firmly enough to retain contact with the skin, but avoid pressing hard enough for the shaving head to cause an indentation when pressed against your cheek.

Move the shaver across your skin in small, tight circular motions, avoiding repeatedly going over the same area. 

If your skin is not used to an electric hair remover, we recommend regularly using your Philips facial hair remover for 21 days. Allow your skin to recover between each use.

This will allow your skin to adapt to the new hair removal method.

If you have followed all the steps above and still experience redness or irritation, try splashing some cold water onto your skin after each use. After patting your skin dry, apply a gentle moisturiser or balm to help sooth it. 
 

If these solutions do not help, please contact us.