Your Philips VisaPure Facial Cleanser is designed to automatically switch off after one minute to prevent over-treatment.
When you switch on the VisaPure, it works for three periods of 20 seconds. Between these periods, it pauses for a while to allow you move the brush to the next skin zone. Once the session of three periods is completed, the VisaPure switches off automatically.
Note that this information is applicable for most cleansing brushes. Some other attachments have different treatment times and pauses. For exact details, please refer to the user manual of your particular product.
If you have tried the advice above and your VisaPure is still not working, call us for further support.