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My Philips VisaPure is not charging

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Philips Support

My Philips VisaPure is not charging

If your VisaPure is not charging, the troubleshooting tips below may help you find a solution.

We recommend that you follow the steps in the order listed below. In between steps, check to see if the issue is resolved before moving to the next.

Make sure that the electrical socket where you have plugged in your VisaPure is working. Also check if the voltage of the electrical socket matches that of your device. For further assurance, try charging it through a different socket to see if it works.

If you are using the charging stand to charge your VisaPure, make sure that it is placed correctly in it. The contact pins at the bottom of your VisaPure should be in proper contact with the contact points on the charging stand.

If you have tried the advice above but your VisaPure is still not charging, then please contact us for further support.

If none of these tips help, your VisaPure may be damaged internally. We recommend that you request a repair or exchange for your VisaPure.

The information on this page applies to the following models: BSC111/06 , SC5265/12 , SC5990/10 . Click here to show more product numbers ›

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My Philips VisaPure is not charging

1. The socket is not working.

2. VisaPure placed incorrectly in the charging stand.

Are you still having issues with your VisaPure?

Frequently Asked Questions