If you are having issues with your product, you are always welcome to contact our Contact Centre and we will do our best to help you.
If your product requires a repair or service during Philips guarantee period, we will be happy to organize it for you.
However, if the product requires a repair or exchange under the terms of your extended guarantee, it will be necessary to return the product to your retailer. The retailer is responsible for after sales service during the period of the extension of your guarantee.