Your local Customer Care Centre
Enhancing the customer experience through our people and collaboration
How can we help you?
Get immediate support from your dedicated service support team
When an issue occurs, we know you need fast answers to your questions. Together we can maximise your productivity by reducing the unplanned downtime of your equipment as much as possible and provide a complete end-to-end service experience.
Call our Hospital Services Support Centre on 0870 532 9741 who will ensure your query is handled swiftly and efficiently, with patient safety to the fore.
Talk with our Remote Service Engineer who will be connected directly to your device to deliver an immediate diagnosis and where possible a remote fix.
Our trained Field Engineer will attend onsite at your convenience to resolve the issue, in line with your contractual terms, if a remote fix is not possible.
Your call will be answerd 24/7 either by our service support, or our complimentary out-of-hours service
Regular hours of operation
Call us anytime from 8:00am to 8:00pm Monday to Sundat (excluding Christmas Day, Boxing Day and New Year's Day)
After hours support
If you need support at any other time, simply call the same number and our out-of-hours service team will log your issue for fast follow-up by the SSC Team
Customers are consistently delighted when they receive high quality service that is speedy and hassle free. We are driven by our Customer First mind-set, and strive to deliver outstanding service in all interactions. We offer this world class customer support through the channels that suit our customers best; whether its phone, email or web portal tailored to meet the needs of our customers.
Robert Horner - Customer Care Centre Manager, UK & Ireland
As our valued customer, you can expect a great service experience
Expertly trained field service engineers in your area
Dedicated modality planning team for continuity of service
Remote service support for fast issue resolution
Fast and easy access to our Philips Healthcare Shop
Access to our Customers Service Portal
Seven-day service support available to our direct customers
Let's talk
Interested in our hospital equipment services? Have a question?
We'd be happy to help you.
Global Infrastructure and expertise- locally delivered
No matter what your strategic priorities or service needs, you can expect a great service experience, open communications, and a hands-on partnership with Philips. Benefit from our expertise and in-depth knowledge across the healthcare spectrum. Extend your reach through Philips and our established third-party networks. You have access to our broad and stable network of almost 7,000 diversely skilled engineers worldwide. Your operations benefit from their decades of experience and know-how and the latest service innovations. Our technical experts also serve as trusted advisors to help you simplify operations and streamline workflow, so you have more time to focus on your patients. When an issue occurs, we know you need fast answers to your questions. At Philips we are changing the way service is delivered to you with our new seven-day Customer Service solution. We’ve extended our technical helpdesk from Monday through Sunday so you get support when you need it. Seven-day support is available as standard to direct contract customers.* *Availability depends per keymarket and per selected modality
