Imaging Service Optimisation

Many patients have an imaging procedure at some point during a hospital visit or stay and the experience is an important component of their loyalty and retention to a health system. Our consultants provide strategic guidance and hands-on implementation support to help improve the quality of care by streamlining radiology processes, increase patient throughput and enhance the patient and staff experience.
 

Working collaboratively with an imaging department, we help identify operational inefficiencies and recommend opportunities to improve workflow and staff efficiency, scheduling processes, and system utilisation while decreasing exam times.

Using an innovative Design Thinking methodology, we focus on solution options and work with your team to create a preferred future state.

• Assessment: Based on data analysis, an assessment of current processes is completed including stakeholder interviews and observations, and a gap analysis of key performance measures.
• Patient experience review: Creation of an insights-based view of the patient journey identifies opportunities for improvement.
• Recommendations: Collaborating with your clinical and management teams, we provide prioritised recommendations to increase clinical process efficiency and patient throughput.
• Implementation: Our consultants can assist in implementing new processes and embedding sustainable change management programs, as needed.