Using an innovative and collaborative approach, our consultants help identify strengths and weaknesses, redesign workflows, implement new processes, and monitor long-term results.
- Assessment: Based on data analysis, an assessment is completed to determine baseline performance. Stakeholder interviews and observations are conducted and a gap analysis of key performance measures is developed.
- Patient experience review: Leveraging an insights-based view of the patient journey, opportunities for improvement are identified. Work teams are established, each focused on a specific process or KPI (technology, workflow, scheduling, etc.). A market assessment helps determine strategic goals and new or revised clinical areas of focus.
- Recommendations: Collaborating with clinical and management teams, prioritised recommendations focus on improving clinical process efficiency and patient throughput. New processes are tested and validated, or changed if necessary.
- Implementation: Our consultants assist in implementing new processes and embedding sustainable change management programs.