Continuous software maintenance
Philips RightFit Evolution Service Agreement: a software maintenance agreement (SMA) to continually upgrade your patient monitoring system
Future-proof your patient monitoring equipment
RightFit Evolution helps you upgrade to maintain up-to date systems, providing you with a competitive advantage via easy access to new, advanced clinical applications. Access to the latest Philips patient monitoring solutions and support can protect your system by keeping it up to the latest security standards. A Philips RightFit Evolution SMA brings you up to – and keeps you at – current software revisions for the life of your patient monitoring contract, all on a pre-planned budget.
Access to the latest Philips software features and functionality as soon as they are available
Software version compatibility and standardization across your IntelliVue and patient monitoring solutions
Benefit from Philips expertise to ensure optimal system usage
Software, support and labor costs locked in for the duration of the contract for predictable costs
Clinical education
Offerings based on customer needs
A RightFit Evolution agreement is a multi-year software maintenance agreement (SMA) designed to ensure that your Philips IntelliVue systems and patient monitoring equipment are maintained on the latest software versions available. Like all Philips RightFit Service Agreements, a RightFit Evolution agreement offers a variety of coverage types of optimal upgrading. A RightFit Evolution agreement focuses on: Compatibility Future-proofing Reliability and adaptability What’s included:* *Services as well as availability per-product may be dependent on market
Services that consistently prove their value
Current needs Consistent revisions across units Proactive needs Proactive notification of available new releases Predictive needs Guaranteed access to the latest enhancements and clinical features now and in the future
Included
Excluded
Optional
| RightFit Evolution | | | | |
| System availability | Service desk support | | | |
| | Technical remote services | | | |
| Software services | Software fixes and updates | | | |
| | Software upgrades | | | |
| | Installations | | | |
| Supplemental services | Compatibility review | | | |
| | Go-live support (application training) | | | |
| | Web access | | | |
| Education services | Remote clinical applications education | | | |
| | On-site clinical applications education | | | |
| Business services | Notification of new software releases | | | |
| | Contract duration | | | |
Availability of all options depends on system type and software release levels.
* Offerings vary depending on location.
Make equipment part of your comprehensive maintenance plan. Philips offers equipment maintenance contracts for patient monitoring systems – as well as imaging systems and ultrasound devices – to keep your technology current and effective.
Customized Service Agreements for equipment
A proven process
Designed around you A RightFit Evolution agreement offers an excellent service experience, open communication and a hands-on Philips approach. We work with you to determine the specifics of your SMA, and base the agreement on your requirements for upgrading, functionality, standardization, compatibility, safety and cost. Working relationships This SMA is based on a multi-year partnership to continually advance your capabilities. We work with you consistently to provide regular upgrades of up-to-date clinical applications, which open up new opportunities for improved patient care and ensures a seamless workflow. OEM customer support Philips’ 2,100 Field Service and Remote Service Engineers have the clinical knowledge and technical skills to handle the most complex service challenges. Our experts use their deep experience with Philips patient monitoring systems to ensure upgrades are made with minimal disruption to operations. Remote services and connectivity
With a growing number and breadth of remote-capable systems, Philips engineers are able to resolve issues faster both remotely and on-site. With the goal of zero unplanned downtime, Philips applies reactive, proactive and predictive technologies to connected systems with minimal disruption to patient flow.
Resources to support your decision-making
Videos
How can this SMA benefit biomeds?
Customer story Article: How Oregon Health and Science University keeps its patient monitoring solutions up to date
Benefits
Philips equipment maintenance agreements are designed to protect and upgrade your ongoing patient monitoring investments. Working with Philips ensures that your IntelliVue Information Systems and patient monitors work to their utmost efficacy and are supported by the OEM technicians who know your systems best.
Clinical
Equipment operating with state-of-the-art software to consistently deliver high-quality patient care
Technical
System compatibility and enhanced maintenance support
IT
Supports standardization, compliance and maintenance across the IT environment
Regulatory
Continual seamless integration with your EMR to help meet Joint Commission goals and standards of care
Financial
Prevents unexpected costs through long-term maintenance and protection from obsolescence
Growth and expansion
Keeps pace with technology now and in the future
Financing structure
The service and financing can be structured based on your needs.
| | Included  | Optional  |
| System software upgrades | | |
| Notification of new software releases | | |
| All software upgrades for purchased configuration | | |
| Remote support | | |
| Remote technical software phone support | | |
| Contract term | | |
| 3 years | | |
| 4 years | | |
| 5 years | | |
| Installations | | |
| 2 installations | | |
| All installations | | |
| Value added services | | |
| Compatibility review | | |
| Go-live clinical support | | |
| Clinical education | | |
| Hardware maintenance and support | | |
Value and financial benefits
A Philips RightFit Evolution Service Agreement offers a simple way to leverage your initial investment and increase the cost effectiveness of your Philips equipment. Controlled costs Predictable operations
Why choose RightFit Evolution
By keeping our monitors at the most current revision,
we can significantly extend the life of that equipment from a capital procurement perspective .”
— Dennis Minsent, Director, Clinical Technology Services, Oregon Health and Science University
The more advanced the technology gets, the more
the service contract needs to help us maintain that equipment .”
— Jane Kiah, Director, Invasive Services, Miami Cardiac & Vascular Institute
Education and training
RightFit Service Agreements offer a great deal of choice in how, when and where you can take part in clinical and technical training courses. Many customers take advantage of economy of scale by using flex accounts. Customers can use these accounts to purchase a “block” of training/education hours as part of their maintenance contracts, to use as they see fit.
