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RightFit Evolution helps you upgrade to maintain up-to date systems, providing you with a competitive advantage via easy access to new, advanced clinical applications. Access to the latest Philips patient monitoring solutions and support can protect your system by keeping it up to the latest security standards.
A Philips RightFit Evolution SMA brings you up to – and keeps you at – current software revisions for the life of your patient monitoring contract, all on a pre-planned budget.
A RightFit Evolution agreement is a multi-year software maintenance agreement (SMA) designed to ensure that your Philips IntelliVue systems and patient monitoring equipment are maintained on the latest software versions available.
Like all Philips RightFit Service Agreements, a RightFit Evolution agreement offers a variety of coverage types of optimal upgrading. A RightFit Evolution agreement focuses on:
Compatibility
Future-proofing
Reliability and adaptability
What’s included:*
*Services as well as availability per-product may be dependent on market
Current needs
Consistent revisions across units
Proactive needs
Proactive notification of available new releases
Predictive needs
Guaranteed access to the latest enhancements and clinical features now and in the future
| RightFit Evolution | | Essential | Compatibility | Advanced |
| System availability | Service desk support | | | |
| | Technical remote services | | | |
| Software services | Software fixes and updates | | | |
| | Software upgrades | | | |
| | Installations | — | 2 included | All included |
| Supplemental services | Compatibility review | — | | |
| | Go-live support (application training) | — | | |
| | Web access | | | |
| Education services | Remote clinical applications education | | | |
| | On-site clinical applications education | | | |
| Business services | Notification of new software releases | | | |
| | Contract duration | 3 years | 3, 4 or 5 years | 3, 4 or 5 years |
Designed around you
A RightFit Evolution agreement offers an excellent service experience, open communication and a hands-on Philips approach. We work with you to determine the specifics of your SMA, and base the agreement on your requirements for upgrading, functionality, standardization, compatibility, safety and cost.
Working relationships
This SMA is based on a multi-year partnership to continually advance your capabilities. We work with you consistently to provide regular upgrades of up-to-date clinical applications, which open up new opportunities for improved patient care and ensures a seamless workflow.
OEM customer support
Philips’ 2,100 Field Service and Remote Service Engineers have the clinical knowledge and technical skills to handle the most complex service challenges. Our experts use their deep experience with Philips patient monitoring systems to ensure upgrades are made with minimal disruption to operations.
Remote services and connectivity
With a growing number and breadth of remote-capable systems, Philips engineers are able to resolve issues faster both remotely and on-site. With the goal of zero unplanned downtime, Philips applies reactive, proactive and predictive technologies to connected systems with minimal disruption to patient flow.
Customer story
Article: How Oregon Health and Science University keeps its patient monitoring solutions up to date
Philips equipment maintenance agreements are designed to protect and upgrade your ongoing patient monitoring investments. Working with Philips ensures that your IntelliVue Information Systems and patient monitors work to their utmost efficacy and are supported by the OEM technicians who know your systems best.
The service and financing can be structured based on your needs.
| | Included  | Optional  |
| System software upgrades | | |
| Notification of new software releases | | |
| All software upgrades for purchased configuration | | |
| Remote support | | |
| Remote technical software phone support | | |
| Contract term | | |
| 3 years | | |
| 4 years | | |
| 5 years | | |
| Installations | | |
| 2 installations | | |
| All installations | | |
| Value added services | | |
| Compatibility review | | |
| Go-live clinical support | | |
| Clinical education | | |
| Hardware maintenance and support | | |
A Philips RightFit Evolution Service Agreement offers a simple way to leverage your initial investment and increase the cost effectiveness of your Philips equipment.
Controlled costs
Predictable operations
By keeping our monitors at the most current revision,
we can significantly extend the life of that equipment from a capital procurement perspective .”
— Dennis Minsent, Director, Clinical Technology Services, Oregon Health and Science University
The more advanced the technology gets, the more
the service contract needs to help us maintain that equipment .”
— Jane Kiah, Director, Invasive Services, Miami Cardiac & Vascular Institute
RightFit Service Agreements offer a great deal of choice in how, when and where you can take part in clinical and technical training courses. Many customers take advantage of economy of scale by using flex accounts. Customers can use these accounts to purchase a “block” of training/education hours as part of their maintenance contracts, to use as they see fit.
