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Continuous software maintenance


Philips RightFit Evolution Service Agreement: a software maintenance agreement (SMA) to continually upgrade your patient monitoring system

Future-proof your patient monitoring equipment 

 

RightFit Evolution helps you upgrade to maintain up-to date systems, providing you with a competitive advantage via easy access to new, advanced clinical applications. Access to the latest Philips patient monitoring solutions and support can protect your system by keeping it up to the latest security standards.

A Philips RightFit Evolution SMA brings you up to – and keeps you at – current software revisions for the life of your patient monitoring contract, all on a pre-planned budget. 

Top RightFit Evolution features

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Access to the latest Philips software features and functionality as soon as they are available

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Software version compatibility and standardization across your IntelliVue and patient monitoring solutions

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Benefit from Philips expertise to ensure optimal system usage

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Software, support and labor costs locked in for the duration of the contract for predictable costs

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Clinical education

Offerings based on customer needs

 

A RightFit Evolution agreement is a multi-year software maintenance agreement (SMA) designed to ensure that your Philips IntelliVue systems and patient monitoring equipment are maintained on the latest software versions available.

Like all Philips RightFit Service Agreements, a RightFit Evolution agreement offers a variety of coverage types of optimal upgrading. A RightFit Evolution agreement focuses on:

 

Compatibility

  • Enables the interoperability and compatibility of single systems within a complete solution 
  • Maintains entire solution at one software revision 
  • Seamless workflow of clinicians using shared user-interfaces
  • The very latest Philips software upgrades for your devices, regardless of your current revision

 

Future-proofing

  • Equipment software upgrades as soon as they become available
  • Continuous software upgrades throughout your contract
  • System constantly supported at an up-to-date level to readily meet new functionality requirements

 

Reliability and adaptability

  • Reduced complexity of securing and scheduling upgrades
  • Predictable planning that adapts to your needs
  • Minimized clinician and infrastructure disruption

 

What’s included:* 

  • Upgrades, support and maintenance of your IntelliVue Information Systems and patient monitoring solutions 
  • Proactive information about software updates and upgrades offered with consultation on implementation 
  • Remote resolution via Philips Customer Care Centers for optimum system availability 
  • OEM user training on new software revisions 
  • Management of your software evolution and compatibility via your ongoing maintenance budget 

 

*Services as well as availability per-product may be dependent on market 

 

Services that consistently prove their value  

 

Current needs

Consistent revisions across units

 

Proactive needs

Proactive notification of available new releases

 

Predictive needs

Guaranteed access to the latest enhancements and clinical features now and in the future

RightFit Evolution services

Included

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Excluded

Optional

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RightFit Evolution

Essential

Compatibility

Advanced

System availability

Service desk support

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Technical remote services

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Software services

Software fixes and updates

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Software upgrades

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Installations

2 included

All included

Supplemental services

Compatibility review

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Go-live support (application training)

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Web access

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Education services

Remote clinical applications education

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On-site clinical applications education

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Business services

Notification of new software releases

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Contract duration

3 years

3, 4 or 5 years

3, 4 or 5 years

Availability of all options depends on system type and software release levels.
* Offerings vary depending on location.

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Contact information

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By specifying your reason for contact we will be able to provide you with a better service.

We work with partners and distributors who may contact you about this Philips product on our behalf.

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Final CEE consent

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Make equipment part of your comprehensive maintenance plan. Philips offers equipment maintenance contracts for patient monitoring systems – as well as imaging systems and ultrasound devices – to keep your technology current and effective.

Customized Service Agreements for equipment

A proven process

 

Designed around you

A RightFit Evolution agreement offers an excellent service experience, open communication and a hands-on Philips approach. We work with you to determine the specifics of your SMA, and base the agreement on your requirements for upgrading, functionality, standardization, compatibility, safety and cost.

 

Working relationships

This SMA is based on a multi-year partnership to continually advance your capabilities. We work with you consistently  to provide regular upgrades of up-to-date clinical applications, which open up new opportunities for improved patient care and ensures a seamless workflow.

 

OEM customer support

Philips’ 2,100 Field Service and Remote Service Engineers have the clinical knowledge and technical skills to handle the most complex service challenges. Our experts use their deep experience with Philips patient monitoring systems to ensure upgrades are made with minimal disruption to operations.

 

Remote services and connectivity
With a growing number and breadth of remote-capable systems, Philips engineers are able to resolve issues faster both remotely and on-site. With the goal of zero unplanned downtime, Philips applies reactive, proactive and predictive technologies to connected systems with minimal disruption to patient flow.

Resources to support your decision-making

Videos

biomeds video

How can this SMA benefit biomeds?

Documents

RightFit Evolution Service Agreements brochure 00kb >
Guaranteeing Your Equipment is Future-Proof brochure 900kb >

Benefits

 

Philips equipment maintenance agreements are designed to protect and upgrade your ongoing patient monitoring investments. Working with Philips ensures that your IntelliVue Information Systems and patient monitors work to their utmost efficacy and are supported by the OEM technicians who know your systems best.

Clinical

Equipment operating with state-of-the-art software to consistently deliver high-quality patient care

Technical

System compatibility and enhanced maintenance support

IT

Supports standardization, compliance and maintenance across the IT environment

Regulatory

Continual seamless integration with your EMR to help meet Joint Commission goals and standards of care

Financial

Prevents unexpected costs through long-term maintenance and protection from obsolescence

Growth and expansion

Keeps pace with technology now and in the future

Financing structure

 

The service and financing can be structured based on your needs.

Included

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Optional

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System software upgrades

Notification of new software releases

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All software upgrades for purchased configuration

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Remote support

Remote technical software phone support

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Contract term

3 years

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4 years

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5 years

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Installations

2 installations

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All installations

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Value added services

Compatibility review

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Go-live clinical support

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Clinical education

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Hardware maintenance and support

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Value and financial benefits

 

A Philips RightFit Evolution Service Agreement offers a simple way to leverage your initial investment and increase the cost effectiveness of your Philips equipment.

 

Controlled costs

  • Ongoing upgrades prevent unexpected repair costs.
  • Software, support and labor costs are locked in over the term of the contract.
  • Manage technology evolution from your operational budget.

 

Predictable operations

  • Continual coverage ensures that when technology or application challenges arise, they are resolved with minimal impact on patient care.
  • Long-term maintenance saves staff time by removing the administrative burden of repeated order processing and payment.

Why choose RightFit Evolution

By keeping our monitors at the most current revision,
we can significantly extend the life of that equipment from a capital procurement perspective .”

 

— Dennis Minsent, Director, Clinical Technology Services, Oregon Health and Science University

The more advanced the technology gets, the more
the service contract needs to help us maintain that equipment .”

 

— Jane Kiah, Director, Invasive Services, Miami Cardiac & Vascular Institute

Education and training

 

RightFit Service Agreements offer a great deal of choice in how, when and where you can take part in clinical and technical training courses. Many customers take advantage of economy of scale by using flex accounts. Customers can use these accounts to purchase a “block” of training/education hours as part of their maintenance contracts, to use as they see fit.

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