Using an innovative Design Thinking methodology, we help identify strengths and weaknesses, redesign workflows, adapt processes and work with your team to create a preferred oncology care path.
- Assessment: Based on data analysis, an assessment of current processes is completed including stakeholder interviews and observations resulting in a gap analysis of key performance measures.
- Patient experience review: Creation of an insights-based view of the patient journey helps pinpoint opportunities for improvement.
- Recommendations: Work teams are established, each focused on a specific process or KPI (workflow, technology, access, data availability, etc.), and recommendations are prioritised to make clinical processes more efficient and patient and staff experience more satisfying. Newly designed processes are validated and fine-tuned as necessary.
- Implementation: Our consultants assist clients in implementing new processes and embedding them in sustainable change measured and monitored over time.