News and Updates > Replacement device troubleshooting

Replacement device troubleshooting

December 12, 2022

The guidance below is intended to address some of the more common questions we receive about replacement devices. If you cannot find what you are looking for, please call 0800 249 4578 (UK) or (0044) 20 8089 3822 (outside of UK) for additional support. 

Which device did you receive?

DreamStation 2
DreamStation without Humidifier

I received a DreamStation or DreamStation Advanced

A note about recertified devices


While affected devices contained a polyester-based polyurethane (PE-PUR) sound abatement foam component, the sound abatement foam in all new and recertified devices is a silicone foam that has met all applicable industry testing standards, including particulate and Volatile Organic Compounds (VOCs) emissions testing, and is authorized as part of our remediation.

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