Equipment maintenance services

    Create non-critical service cases 24/7


    The Philips Customer Services Portal is an online application empowering you to manage a wide range for service needs, at an individual product level, at a service event level, at a facility level, at a contract level and more.

    Improve and maintain peak operating performance


    Philips Remote Services can help reduce equipment downtime with predictive maintenance, alert response and 24/7 proactive monitoring. Access the remote technical, clinical and educational services you need to maintain and improve peak operating performance for your equipment, support and train your staff.

    Our clinical, design, and analytical consultants bring vast experience in disaster preparedness, workflow and patient flow optimization, technology advisory and system integration, and overall care delivery. Our team can help to create alternative care areas and/or temporary healthcare sites, validate requirements for equipment/supplies**, provide analytics dashboards to track patient data related to COVID-19 symptoms, provide interim ED/ICU leadership, support telehealth programs, as well as review and help implement safety plans and more.

    Learn more about our consulting services which can help you during the COVID-19 pandemic.

    * Consulting services vary by market, please contact your local Philips representative for details.

    ** Equipment validation will be according to the appropriate OEM specification and/or applicable requirements.

    Field service engineering

    Flexible RightFit service contracts that adapt to meet changing business needs


    Our RightFit Service Agreements are designed so that imaging systems, patient monitoring systems and ultrasound devices can be used to their utmost efficiency. Our RightFit agreements are tailored to deliver the support you need to achieve clinical, operational and financial goals.

    Our service engineers can deliver service which is compliant with your site access guidelines and carry our own Personal Protection Equipment (PPE).  We can help guide you through even short-term challenges.

    Clinical education services for COVID-19

    Access virtual and onsite education to help manage COVID-19 patients.


    We create and publish webinars with COVID-19 specific content regularly, please check back for updates.

    • Virtual Webinars
    • Virtual product training and symposiums
    • Onsite product adoption and clinical education services to support implementations and go-lives

    We're with you


    Organized to assist

    We've aligned our resources and capabilities to help provide care systems with expedited access to information and healthcare solutions to meet their patient care needs.


    Actively adapting

    We're adapting and advancing our products and technologies to help address the complexities of the illness, patient populations and care conditions.


    Creating connections

    We're leveraging our infrastructure and platforms to connect care teams and help care systems communicate as efficiently as possible as they navigate the preparation, response and recovery efforts.

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