Identifying areas for improvement
WMCHealth teamed up with Philips consultants to collect comprehensive patient and system data, review the lab scheduling guidelines, observe the staff workflow, and analyze the facility layout.
Next, they looked to define what quality meant to the key stakeholders, including patients, family members, physicians, and staff by conducting one-on-one and group interviews, group workshops, and facilitated role-playing exercises. This allowed the team to interpret the data and operational analysis through the lens of the patient experience.
The Philips consulting team then translated these insights into prioritized suggestions for actionable performance improvement for lower costs, increased patient and staff satisfaction, and better patient care