No bounds. Better healthcare.
Improving clinical process performance

In order to differentiate themselves in a highly competitive market, a renewed focus on advanced cardiac services was important to WMCHealth. To that end, they turned to Philips to help identify and implement operational improvements in their catheterization (cath) and electrophysiology (EP) labs.

As part of a long term-strategic partnership, WMCHealth and Philips engaged in a transformational consulting effort to enhance operations and clinical processes.

The solution

Identifying areas for improvement

WMCHealth teamed up with Philips consultants to collect comprehensive patient and system data, review the lab scheduling guidelines, observe the staff workflow, and analyze the facility layout.

Next, they looked to define what quality meant to the key stakeholders, including patients, family members, physicians, and staff by conducting one-on-one and group interviews, group workshops, and facilitated role-playing exercises. This allowed the team to interpret the data and operational analysis through the lens of the patient experience.

The Philips consulting team then translated these insights into prioritized suggestions for actionable performance improvement for lower costs, increased patient and staff satisfaction, and better patient care

Change recommendations included:

• New pre-admissions testing process
• Revised pre-cath lab process
• Facility upgrades
• New scheduling technology
• More flexible nurse staffing
• Dedicated resource for supply management and data analysis
• Scheduling guidelines