Redefining the
emergency department
Emergency Department (ED) visits can be anxiety provoking for both children and adults as well as caregivers due to noise, unfamiliar people, lack of control, and fear of the unknown while awaiting intervention, diagnosis, and disposition. Philips can help you see the Emergency Department through the eyes of your patients, looking beyond the walls, the beds, and the medical equipment to the the space itself.
“I think it even helps me when I go into the room to do a procedure, the whole mood seems to be more peaceful and calmer. And I think it’s contagious to everybody else, both the staff and the patients.”
Dennis Hernandez, MD, Medical Director, Emergency Department, Florida Hospital for Children
- Customer story
![Patient volume increased with 23%]()
Patient volume increased with 23%
By helping to design a new pediatric emergency department, Philips Consulting helped to increase patient volume at Florida Hospital for children.
Click here to learn more - Customer story
![Patient and staff satisfaction significantly improved with comforting ED suite]()
Patient and staff satisfaction significantly improved with comforting ED suite
Philips healthcare consulting experts used design thinking in healthcare for improving patient experience in the emergency department at Aalborg University Hospital
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Discuss the opportunities in your hospital
Get in touch with one of our consultants to learn how our Ambient Experience solutions can improve your productivity and efficiency, while enhancing the patient and staff experience. After we've received your inquiry we will get back to you within two working days
Our team
Werner Satter General Manager Experience Solutions
Werner and his team help hospitals and healthcare systems develop people-centric care solutions to help improve the quality of care delivery. His expertise spans the fields of research, design innovation, new business development, and marketing.
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Niels Buning Director Business Development & Marketing EMEA
In his role Niels and team provide strategic advice and implementable value-added solutions to healthcare organizations that improve patient and staff experience. Working across EMEA has given him broad cultural knowledge and insights on patient and staff challenges. The common thread in his career is to always put at the heart of any solution, both the patient and provider; to support inclusivity and improve sustainability.
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