Philips was invited to look into the daily experiences of patients and staff and to provide an experience design concept for the entire facility.
Together with the center’s key stakeholders, a team of experts used Philips’ unique methodology: a collaborative, research based and multi-disciplinary approach. Key to success was the consideration of the needs, hopes, anxieties, concerns and interaction of patients, family and staff. Each relevant stakeholder in the care path was evaluated.
Insights in the patient and staff journeys were prioritized and translated into customized, meaningful environments that can enhance the quality of care, improve patient satisfaction, reduce patient stress, increase productivity and optimize workflow.
We offered solutions for various spaces including waiting rooms, Ambient Experience CT, MR, PET/CR room and all three therapy rooms.