Improving clinical processes in the Cath & EP Labs

Westchester Medical Centre Health Network (WMCHealth) has provided exemplary care for decades but was looking to make additional performance improvements in their Cath & EP Labs. Philips shared our patient-focused, end-to-end approach and experience flow mapping methodology which identifies issues and provides a visual representation of possible future-state scenarios.

A WMCHealth-Philips project team was established to ensure strong collaboration and trust.

Westchester medical center
Together, we are working with Philips to keep the Hudson Valley healthy through a model that supports innovation and transformation in a value-driven environment.”

Michael D. Israel, President and CEO

Westchester Medical Center Health Network

Our approach


As always, we took a collaborative approach with the WMCHealth engagement to enable meaningful and sustainable healthcare transformation. The WMCHealth-Philips project team agreed goals, scope, deliverables, timelines, and measurements of success.


Stakeholder input was gathered from clinical and other staff as well as patients and families to provide a comprehensive understanding of WMCHealth’s unique situation and improvement opportunities.

The Solution


Our consulting team analysed the current operational processes via data analytics, industry expertise, and benchmarking as well as stakeholder interviews, workshops, and observation. They visually summarised the analysis and opportunities for improvement with experience flow maps.


Change initiative recommendations covered pre-admissions testing processes, pre-Cath Lab processes, and scheduling guidelines. Facility upgrades, new scheduling technology, more flexible nurse staffing, and a dedicated resource for supply management and data analysis were also recommended.

Room Utilization
Room Utilization graph
Procedures by Physician Mix
Room Utilization graph
Layout of Cath Lab Holding Area
Room Utilization graph

TransformAnaltyics Application Dashboards


The Philips team also created a cloud-based application dashboard – based on Philips TransformAnalytics - for visualisation of case volumes by type, by room, and by physician.


The WMCHealth team has been using the new dashboard to identify areas of concern and track performance.

TransformAnaltyics Application Dashboards



The project team agreed final recommendations and an implementation plan was presented to and approved by management.


As a result of the implemented recommendations, WMCHealth has:


  • Reduced patient wait times by 20%
  • Attained earlier first-case starts
  • Increased utilisation of their Cath and EP labs
  • Enhanced the patient experience and staff satisfaction