Customer Care

How to descale my Philips Kettle?

To descale a kettle you can use any type of citric acid based descaling agent or white vinegar.

If you use a descaling agent from your supermarket, follow the instructions on the bottle or package.

Philips Kettle

Descaling procedure using Philips descaler sachets:

  • Fill the kettle to 2/3 full and boil
  • Empty 1 sachet of citric acid into the kettle
  • Let it stand for about half an hour
  • Re-boil and pour away the water
  • Re-boil with fresh water and pour away
  • Kettle is ready for use again

Descaling frequency:

Regular descaling prolongs the life of the kettle. In case of normal use (up to 5 times a day), the following descaling frequency is recommended:


  • Once every 3 months if you use soft water (up to18dH).
  • Once every month if you use hard water (more than 18dH).


Contact your local or regional water board for information on the hardness of your tap water. If you use the kettle more than 5 times a day, you may have to descale it more often.

Descaling procedure using white vinegar:

  • Fill the kettle with water up to three-quarters of the maximum level and bring the water to the boil.
  • After the kettle has switched off, add white vinegar (8% acetic acid) to the maximum level.
  • Leave the solution in the kettle overnight.
  • Empty the kettle and rinse the inside thoroughly.
  • Fill the kettle with fresh water and boil the water.
  • Empty the kettle and rinse it with fresh water again.
  • Repeat the procedure if there is still some scale in the kettle.

Descaling your kettle regularly will help to:

  • Keep the inside of your kettle clean
  • Reduce the boiling time and thereby save energy
  • Extend the lifetime of your kettle
  • Limit the risk of premature breakdown