Philips Support

My Philips Sonicare AirFloss reservoir door has fallen off.

Published on 2019-11-17

If the reservoir door has fallen off your Philips Sonicare AirFloss handle, you can find a couple tips on how you can fix this below.

Re-attach the reservoir door

The reservoir door can fall off the handle when the door hinges come off from the slots at the bottom of the reservoir opening.

Try to snap the reservoir door back on by simply placing the door hinges into the slots.

Philips Sonicare AirFloss reservoir door hook

The hinges of the reservoir door are broken

If the hinges of your reservoir door are broken or if the door will not stay in place, a new door may be necessary. Please contact our Consumer Care agent for further help.

Note: AirFloss Pro and AirFloss Ultra have different sized doors from previous models of AirFloss. To avoid getting the wrong door, make sure you have your AirFloss handle for reference when you contact us.

Still have questions?
Contact our Consumer Care Agents for further assistance or visit our support page.

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