Philips Support

I cannot access any features of the Sonicare app

Published on 18 September 2023

You need to provide access to your mobile device in order to use all of the features of your Philips Sonicare app.

Manage Sonicare app permissions on iOS: Go to settings

Scroll down to all apps and tap on the Sonicare app

Toggle on all permissions

You are now able to use all features of your Philips Sonicare app.
Manage Sonicare app permissions on Android: This action requires Android 6.0 or newer versions.

Go to settings

Tap 'Apps & Notifications'

Tap 'App info'

Tap on the Sonicare app

Tap 'Permissions'

Toggle on all permissions

You are now able to use all features of your Philips Sonicare app.
Respect your privacy: We will always respect all user's privacy rights and will never abuse personal info. You can view the privacy policy and terms and conditions at any time. Go to Sonicare app > menu (top left corner) > about.