Please check if the plug of your kettle has been inserted properly into the wall socket and if the wall socket is working.
In the unfortunate event your Philips kettle will not switch on, there might be a simple cause. Find out how to resolve this yourself.
Please check if the plug of your kettle has been inserted properly into the wall socket and if the wall socket is working.
The dry-boil protection is a safety feature that automatically switches off your Philips kettle. The dry-boil protection will be activated in the following cases:
To reset the dry-boil protection, you have to lift your kettle from its base and fill it with cold water. When you place the kettle back on the base, the dry-boil protection will be reset and you can then switch on the kettle again.
If the above solution(s) did not help to solve your problem, please contact us.
Regular descaling prolongs the life of the kettle. In case of normal use (up to 5 times a day), the following descaling frequency is recommended:
You can use any type of descaling agent (liquid, powder or tablet) to descale your kettle. If you use a descaling agent, follow the instructions on the bottle or package to descale your kettle.
Tip: If you dislike the smell of vinegar, you can use citric acid.
If the above solution(s) did not help to solve your problem, please contact Philips Customer Care.