Consumer
Products

Performer Active Vacuum cleaner with bag

AirflowMax technology, TriActive+ nozzle, Hard floors nozzle, Animal FC8578/69

Troubleshooting

My Philips vacuum cleaner indicates that the dust bag is full

Your Philips vacuum cleaner might indicate that the dust bag is full, even when it is not. Find out what can cause this and how to easily restore the performance.

Possible cause

The dust bag-full indicator indicates that air flow in the vacuum cleaner is blocked. In most cases this means that the dust bag is full. The dust bag-full indicator also changes colour when an object gets stuck in the nozzle, tube or hose or when the exhaust filter or motor protection filter is clogged.

The dust bag-full indicator

Solutions

Please follow the steps mentioned below to restore the cleaning performance of the vacuum cleaner:

  1. Make sure the hose, tube and nozzle are not blocked by an object
  2. Make sure the exhaust filter is clean
  3. Make sure the motor protection filter is clean (if applicable)
    Check again whether the dust bag-full indicator changes colour even when the nozzle is not placed on the floor
  4. Replace the disposable dust bag with a new Philips s-bag or empty the reusable dust bag if the dust bag-full indicator still changes colour permanently even when the dust bag is not yet full.

Information on which type of filter and dust bag fit your appliance can be found in the user manual. To find out where to buy new filters or dust bags in your neighbourhood, click 'Find a store' under 'Service' on the left-hand side of this page.

Note:

When you use the vacuum cleaner to vacuum ashes, fine sand, lime, cement dust and similar substances, the pores of the dust bag become clogged. As a result, the dust bag-full indicator will indicate that the dust bag is full. Replace the disposable dust bag or empty the reusable dust bag, even if it is not yet full (see chapter 'Replacing/emptying the dust bag').

Importantant:

Only use Philips disposable dust bags or a Philips reusable dust bag with this appliance. Other dust bags might damage the motor of this appliance. Never reuse a disposable dust bag.

You can find more information in the user manual. If the above solution did not help to solve your problem, please contact Philips Consumer Care.

The information on this page applies to the following models: FC8578/69 , FC8457/69 , FC8660/69 , FC8230/60 , FC8912/01 , FC8917/01 . more less

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