Support
Your Sonicare
9900 Prestige
Get started with how-to videos, find answers to frequently asked questions or get support from our team.
Getting started
How to get the most out of your toothbrush
How to use your Philips Sonicare 9900 Prestige for the first time
How to use the Philips Sonicare app on Android and iOS
How to clean your Philips Sonicare 9900 Prestige
How to charge, store and travel with your Philips Sonicare 9900 Prestige
How to replace your Philips Sonicare Premium All-in-One brush head
Philips Sonicare App
Personalised guidance from the Philips Sonicare app
The AI-powered Philips Sonicare app works in perfect harmony with the Sonicare 9900 Prestige toothbrush. Your brushing data always stays synced, so personalised guidance from intelligent features is always at hand.
Real-time guidance
Progress reporting
Personalised brushing recommendations
Auto-syncing
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2 + 1 Warranty
Inspiration and tips
Customer Support
How can we help you?
Frequently Asked Questions
- How does the Scrubbing Feedback feature work?
- How does the Adaptive Intensity feature work?
- How do I activate the Scrubbing Feedback on my Philips Sonicare?
- How do I turn the Adaptive Intensity feature on and off?
- What features can I activate or deactivate from the toothbrush handle?
- How do I know when to replace the brush head?
- How do I charge my toothbrush handle with the travel case?
- How do I connect my Philips Sonicare 9900 Prestige toothbrush to the Sonicare app?
- How does the BrushPacer work on my Philips Sonicare Prestige Toothbrush?
- How can I safely dispose of the battery from my Sonicare 9900 Prestige toothbrush?
- How many buttons are on my Sonicare 9900 Prestige?
- How do I charge my Sonicare 9900 Prestige handle on the charging base?
- How does Sonicare 9900 Prestige work with the app?
- Can I use Sonicare 9900 Prestige if I wear braces or have dental modifications?
- Can I replace the battery of my Sonicare toothbrush?
- Which devices are compatible with the Sonicare App/Sonicare for Kids App?
- Can I sync the Sonicare app with the Apple Health app?
- What are the brushing modes for my Sonicare toothbrush?
- Which brush head fits my Sonicare toothbrush?
- Can I use my Philips Sonicare Toothbrush in the shower?
- How do I charge my Sonicare toothbrush?
- In which countries is the Sonicare app available?
- How does the brushing guidance work in the Sonicare app?
- What do the symbols on my Sonicare toothbrush mean?
- How do I register my Sonicare toothbrush?
- How does the pressure sensor feedback work on my Sonicare toothbrush?
- How do I enable or disable the pressure sensor on my Sonicare?
- How do I change the intensity settings on my Sonicare toothbrush?
- What is Sonicare SenseIQ technology?
- How do I change brushing modes on the Sonicare app?
- How do I connect my toothbrush to the Sonicare app?
- How do I brush my teeth using the Sonicare app?
- How to clean my Philips Sonicare toothbrush?
Manuals & Documentation
- User manual PDF file, 3.2 MB
07 October 2021 - User manual PDF file, 1.9 MB
07 October 2021 - User manual PDF file, 1.9 MB
07 October 2021 - User manual PDF file, 1.9 MB
07 October 2021 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - User manual PDF file, 6.7 MB
24 April 2024 - UK Declaration of conformity PDF file, 45.9 kB
11 June 2025 - Localised commercial leaflet PDF file, 692.1 kB
15 April 2025 - EU Declaration of conformity PDF file, 675.2 kB
11 June 2025
